This summer Lulu got hit in the parking lot of the Dick's Sportings Good at the mall. I was super pissed that I didn't notice it before we drove off, otherwise I would have torn the red pick up truck driver who couldn't fit into the spot next to mine without mashing into my door and folding back my mirror a piece of my mind. I definitely would have at least taken down his license plate and reported him to the police so I wouldn't have to pay for the damages myself.
But of course I didn't realize it until we were on the road and Jaclyn had mentioned my mirror was folded. We were in a rush and I hadn't needed to look at that mirror so she folded it back and we went on our merry way. Got home and realized that the guy next to me had really nailed Lulu's passenger side door pretty good.
Took a nice chunk out of the crown of the car door and dented it too. Awesome.
I didn't get around to taking care of it until now.
One of the guys who works in the shop at work has a friend who owns a body shop nearby and he said he'd fix it for me. Fill it in, repaint the door, seal it up good so it wouldn't rust over the winter.
So I dropped off Lulu Friday night, picked her back up Sunday morning (before running out the door to Kleinfelds) and it was beautiful. Rick did an awesome job. He even detailed her for me.
I don't think Lulu has been that clean since I got her.
Meanwhile, I was due for an inspection, new registration, and a service. Dropped Lulu off at our dealership and asked them to do the Subaru 30,000 mile service, change the spark plugs and whatnot. I had just gotten an oil change a month before so I didn't need that.
All together the service tech said it'd be about $300-400. Okay. That's not horrible. Lulu hasn't really cost me any money since I've bought her, she hasn't needed any major repairs and a lot of the time the services were cheap and half of my oil changes have been free.
When I picked up Lulu though I paid a bill for over $500. WTF!?!
I had had a really bad day. There was a lot going on at work, I was exhausted and moody and felt like I was going to burst into tears any second. Plus my service tech wasn't there and no one else would have known what we had spoken about on the phone. So I really didn't want to be that girl who cried and screamed at them when it wasn't their fault, it was this one particular guy's fault. The other people down in the service area are very friendly and explain things and even print out an itemized list for me because I like to keep track of things. This one service tech I got this time really threw me for a loop.
Turns out they wound up giving me the dealership service instead of the Subaru service and the dealership services is basically a load of crap that I could have either done myself or didn't really need done in the first place. Whereas the Subaru service recommended by the manufacturer is a series of tests, checking one or two vital engine parts and flushing the fluids.
I'm livid, but I'm also incredibly busy at work this week so I haven't had a chance to call back. My father was away on business and got home last night so we got a chance to look at the bill and suss out exactly what had happened. Meanwhile they busted something in Lulu's business while they were in there doing god knows what, and now the button to circulate the air throughout the cabin doesn't work.
So not only did they break something in my car, but they charged me for things I said I didn't want and gave me the wrong service. Forgive me, but I'm going to have a
DON'T THEY KNOW WHO WE ARE
moment. My family bought three cars from this dealership. Not only that but technically we're also VIPs because we have friends at Fuji Heavy Industries. Up on the sales floor everyone knows us, when we're dropping off a car for a service we'll go up and say hi and chat a bit with the sales people. They're awesome. They're wonderful. They're service techs obviously need to learn a thing or two about how to treat customers.
Coincidentally I got not only a coupon from the dealership in the mail yesterday, but also a letter from the head of the sales team asking how my service went, hoping that if we got a survey we'd be "Completely Satisfied" in everything and if not to contact him. Let's just say my father will be making a call to Mr Sales Lead Sweatervest Man and hopefully he can do something for us.
I hate when people automatically think that just because I'm a woman I don't know what my car needs and what it doesn't need. I hate when people try to sell me on things I don't want and I hate when I get overcharged for something that I can easily do myself!
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